Official Document

Terms and Conditions imaju
The Complete Guide for Malaysian Players

Please read these Terms and Conditions carefully before using the imaju platform. This document outlines the rights, responsibilities, and rules governing the use of all our services.

Updated: January 2026  |  Version: Bahasa Malaysia

Key Things You Need to Know

Before reading the full document, here is a summary of the six most important points in the imaju Terms and Conditions that every player should understand.

18-Year Age Limit

The imaju platform is open only to individuals aged 18 and above. Account registration requires age verification through a strict KYC process. Accounts found to be in violation of this requirement will be terminated immediately.

One Account Per Player

Each player is permitted to hold only one active account on imaju. Holding multiple accounts under the same individual is a serious violation that may result in suspension of all associated accounts and forfeiture of all fund balances.

Bonus & Promotion Terms

All imaju bonuses and promotions are subject to the specified wagering requirements. Bonuses may not be withdrawn as cash before the wagering requirements are met. Each promotion has a validity period that must be observed.

Funds Withdrawal Policy

Winnings may only be withdrawn to the same payment method used for the deposit. Identity verification may be required for withdrawals exceeding certain limits to ensure the security of your funds.

Anti-Fraud Policy

Any attempt to manipulate the system, exploit technical loopholes, conduct syndicate betting, or engage in money laundering is strictly prohibited and will be reported to the relevant authorities.

Right to Amend Terms

Imaju reserves the right to amend these Terms and Conditions at any time. Amendments take effect upon publication on the website. Continued use of the platform after any amendment constitutes your acceptance of the updated terms.

Important: By registering for or using any imaju service, you are deemed to have read, understood, and agreed to be bound by all Terms and Conditions set out in this document. If you do not agree with any part, please stop using the imaju platform.

1 Acceptance of Terms and Conditions

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Player" or "User") and imaju ("Platform", "we", "company"). This Agreement governs your use of the website, mobile application, and all services provided by imaju.

By accessing the imaju website, registering an account, making a deposit, placing a bet, or using any feature of the platform, you explicitly acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them.

Imaju reserves the right to modify, update, or replace any part of this Agreement at any time without prior notice. It is your responsibility to review this page periodically. Continued use of the platform after any changes take effect constitutes your acceptance of those changes.

Note: In the event of a conflict between the Bahasa Malaysia version and any other language version of these Terms and Conditions, the Bahasa Malaysia version shall apply for players registered from Malaysia.

2 Eligibility and Registration Requirements

To register and use the imaju platform, you must meet all of the following eligibility requirements at all times:

  • Must be at least 18 years of age at the time of registration and while using the platform
  • Have full legal capacity to enter into a binding agreement
  • Not a resident or citizen of any region or country that restricts or prohibits online betting activities
  • Not currently on any self-exclusion list or recognised betting restriction programme
  • Using the account for personal entertainment purposes only, and not on behalf of any third party
  • Provide accurate, complete, and up-to-date information during the registration process

The registration process requires you to provide your full name, date of birth, active email address, Malaysian phone number, and a valid payment method. imaju reserves the right to request identity verification documents (KYC) at any time, including copies of your identity card, passport, or proof of residential address.

KYC Verification: KYC documents submitted must be clear, valid, and up to date. Failure to complete KYC verification within the stipulated timeframe may result in your account being temporarily suspended or withdrawals being held until the process is complete.

3 Player Account Management

Each player is permitted to hold only one active account on the imaju platform. It is your sole responsibility to ensure the security of your account login credentials, including your username and password.

  • Do not share your login credentials with anyone, including family members
  • Use a strong, unique password that is not used on any other platform
  • Enable two-factor authentication (2FA) for an additional layer of security
  • Log out of your account after every session, especially on shared devices
  • Report to the imaju support team immediately if you suspect any unauthorised activity on your account

Imaju will not be liable for any losses arising from unauthorised access to your account due to your own negligence in safeguarding your login credentials. However, we will assist in investigating any complaints seriously and in a timely manner.

Holding multiple accounts is a serious violation. If imaju detects or confirms that a player owns more than one account, all associated accounts will be terminated immediately and all fund balances including bonuses will be forfeited without compensation.

4 Deposits and Withdrawals

Imaju accepts a variety of payment methods suited for players in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost. All financial transactions are processed through secure payment channels encrypted with 256-bit SSL.

Deposit:

  • The minimum deposit amount is RM 10 for most payment methods
  • Deposits are processed automatically and credited to your account within 1–5 minutes depending on the method selected
  • Imaju does not charge any processing fees on standard deposits
  • Every successful deposit will receive a confirmation email and a transaction record in your account

Withdrawal:

  • The minimum withdrawal amount is RM 30 per request
  • Withdrawals may only be made to the same payment method used for your original deposit
  • Approved withdrawal requests are typically processed within 15–30 minutes on business days
  • Withdrawals exceeding certain limits require additional KYC verification before processing
  • Funds derived from bonuses that have not met the wagering requirements are not eligible for withdrawal
Warning: imaju reserves the right to withhold or suspend any withdrawal suspected of involving fraud, money laundering, or a breach of these Terms and Conditions while an investigation is conducted.

5 General Betting Rules

All bets placed on the imaju platform are final once confirmed by the system. Players are fully responsible for ensuring the accuracy of every bet placed prior to final confirmation.

  • Confirmed bets cannot be cancelled or modified except under specific circumstances provided for in the relevant game rules
  • Imaju reserves the right to void or reject any wager suspected of exploiting a technical bug or odds error
  • In the event of a technical interruption during an active bet, imaju will resolve the matter based on official server records
  • Odds for live sports betting may change at any time; the odds displayed at the time of confirmation are the valid odds for that bet
  • Minimum and maximum betting limits vary by game type, league, and market; these limits are subject to change without prior notice

For sports betting, all results are based on official outcomes announced by the relevant event organising body. Appeals against match results will not be considered by imaju and must be submitted directly to the relevant sports authority.

6 Bonuses, Promotions, and Loyalty Programme

Imaju offers a wide range of bonuses and promotions for new and existing players. Each promotional offer is subject to specific terms stated on the relevant promotions page, which forms part of these general Terms and Conditions.

  • All deposit bonuses are subject to wagering requirements that must be fulfilled before any withdrawal can be made
  • Wagering requirements are set separately for each promotion and are typically expressed as a multiple of the bonus amount (e.g., 30x means the bonus value must be wagered 30 times)
  • Free bets and free spins have different maximum win limits depending on the promotion
  • Bonuses cannot be transferred between accounts or to other players
  • Abuse of the bonus system, including the use of multiple accounts to claim bonuses, will result in account termination and forfeiture of all funds
  • Imaju reserves the right to withdraw any bonus awarded due to a technical malfunction or system error
imaju VIP Programme: imaju VIP program members are entitled to exclusive benefits including special bonuses, higher wagering limits, and a dedicated personal account manager. Eligibility criteria and benefits for each VIP tier are detailed on the VIP.

7 Game-Specific Rules

Each game category on the imaju platform has its own rules and conditions that players must follow. These rules are available in the help section of each game and should be read before playing.

  • Live Casino: Game results are final and determined by the live dealer. Any connection interruption occurring after a bet has been placed will not void that bet
  • Slots: All slot machines use a certified Random Number Generator (RNG) to ensure fairness. The return-to-player (RTP) rate is available for all slot games
  • Sports Betting: Live (in-play) betting has varying acceptance rates; the odds displayed at the time of submission are the odds applied if the bet is accepted
  • Esports: Esports betting is subject to the specific rules of the organising body; postponed or cancelled matches will be settled in accordance with imaju's current settlement policy

Imaju partners with leading game software providers certified by independent regulatory bodies. All games offered on the imaju platform undergo regular fairness testing by qualified third parties.

8 Prohibited Activities and Restrictions

The imaju platform is intended for personal entertainment purposes only. The following activities are strictly prohibited and may result in immediate account termination and legal action:

  • Money laundering or using the imaju platform to conceal illegally obtained funds
  • Syndicate betting or betting on the instructions of a third party who financially benefits from your betting activity
  • Exploiting bugs, technical errors, or loopholes in the betting or gaming system
  • Using automation software, bots, or any technology to automate betting or in-game actions
  • Sharing, selling, or transferring your account to another party
  • Placing opposing bets to clear bonus requirements (bonus abuse)
  • Using a VPN or proxy to conceal your true location in order to bypass geo-restrictions
  • Spreading false information or defaming imaju on public platforms
Strict Action: imaju employs a sophisticated fraud monitoring and detection system. Any suspected activity will be fully investigated. Funds involved in fraudulent activity or breaches of these terms may be forfeited and the case reported to the relevant authorities.

9 Account Suspension and Termination

Imaju reserves the right to suspend or terminate a player's account at any time for the following reasons, without limitation to this list:

  • Violation of any part of these Terms and Conditions
  • Confirmation that the player is under 18 years of age
  • Failure to complete KYC verification within the stipulated timeframe
  • Fraudulent activity or suspected fraud currently under investigation
  • Requests from legal authorities or regulators
  • Self-exclusion requests submitted by the player

Players may also close their own account at any time by contacting the imaju support team. Before account closure is processed, all pending bonus wagering requirements will be voided and ineligible bonus funds will be removed. Any valid cash balance will be processed for withdrawal in accordance with standard procedures.

In the event of termination due to a breach of terms, imaju reserves the right to withhold the account balance while an investigation is conducted. The investigation period may take up to 30 working days depending on the complexity of the case.

10 Liability Limits and Disclaimer

The imaju platform is provided on an "as is" basis. While we strive to ensure the platform operates smoothly at all times, we cannot guarantee the service will always be free from interruptions or technical errors.

  • Imaju is not liable for any losses arising from service interruptions, technical failures, or circumstances beyond our control (force majeure)
  • Imaju is not responsible for betting decisions made based on information obtained from external sources that we have not verified
  • Imaju's maximum liability to any player under any circumstances shall not exceed the total actual deposits made by the player within the 30 days preceding the claim
  • Imaju does not guarantee any specific outcome or wins from use of the platform

Betting involves real financial risk. Funds used for betting can be lost entirely. imaju encourages all players to bet within their financial means and never use funds they cannot afford to lose.

11 Privacy and Data Protection

Imaju is committed to protecting the privacy and personal information of all players. The collection, use, and storage of your personal data is governed entirely by imaju Privacy Policy which forms part of these Terms and Conditions.

  • Your personal data is collected solely for the purposes of identity verification, payment processing, and service improvement
  • Imaju uses 256-bit SSL encryption to protect all data transmitted between your device and our servers
  • Your personal information will not be sold or shared with third parties for marketing purposes without your consent
  • Imaju may share necessary data with legal authorities when required by law
  • You have the right to request access, correction, or deletion of your personal data by contacting our support team

12 Responsible Gaming

Imaju cares about the wellbeing of every player and is fully committed to responsible gaming practices. We provide a range of tools and resources to help players maintain control over their betting habits.

  • Self-imposed deposit limits can be set directly from your account settings
  • Temporary play break options are available for periods of 24 hours, 7 days, 30 days, or a duration of your choice
  • Long-term self-exclusion may be requested through our support team
  • Any self-exclusion request will be enforced within 24 hours

If you or someone you know is showing signs of problem gambling, please seek professional help. More information about available tools and resources can be found on the Responsible Gaming us.

Remember: Betting is for entertainment, not a source of income. Always set limits and stick to them. If the game is no longer enjoyable, it is time to take a break.

13 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of using the imaju platform, please contact our support team, available 24 hours a day, 7 days a week.

Support Email
[email protected]
Live Chat
Available on the platform, 24/7
Response Time
Usually within 1–2 hours
Supported Languages
Bahasa Melayu & English

For formal complaints that cannot be resolved by our support team, you may submit a written complaint via email to the address above, providing full details of your case. All complaints will be investigated seriously and a response will be provided within 5 business days.

Terms Read & Understood

Ready to Start Your Gaming Experience?

Now that you understand imaju's Terms and Conditions, you are ready to enjoy a safe, fair, and exciting betting experience. Register your account today for free.

Need more information? Visit FAQ us or review Responsible Gaming for further guidance.

Bahasa Melayu